Troubleshooting: Goals Not Showing Under Define Goals
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1. Open Define Goals Section
Click on the Define Goals option on the home page to begin defining your goals for the selected review cycle
Open Define Goals Section
2. View the Goals Listed for the Review Cycle
Once you click on Define Goals, you may notice that only a few goals are visible under the Goals section. These are the
goals available to add for this specific review cycle, even though you may have created more goals in the tool
View the Goals Listed for the Review Cycle
3. Verify the Goal Cycle Selected for the Review Cycle
Before checking the goals, you have created, first confirm the goal cycle selected for the review cycle. In this
example, the cycle selected is November 2025
Verify the Goal Cycle Selected for the Review Cycle
4. Check the Goal Type for the Review Cycle
Next, verify the goal type configured for the review cycle. Here, the goal type is Goal with Key Result, which means
only goals that have key results will appear under the Define Goals section
Check the Goal Type for the Review Cycle
5. Navigate to the Goals Module
Now, go to the Goals module to view all the goals you have already created in the system
Navigate to the Goals Module
6. Identify Goals Created Under a Different Goal Cycle
In the Goals module, you may notice that some goals belong to a different quarter or cycle. Goals created under cycles
not selected for the review cycle will not appear under Define Goals
Identify Goals Created Under a Different Goal Cycle
7. Check for Missing Key Results
Even within the correct cycle, only goals that have key results added will appear under Define Goals. Here, some goals
may be missing because they do not have any key results assigned
Check for Missing Key Results
8. Add a Key Result to the Missing Goal
Now we add a key result to one of the goals that was not appearing earlier in the Define Goals section due to missing
key results
Add a Key Result to the Missing Goal
9. Return to the Define Goals Section
Go back to the Define Goals section. As soon as the key result is added, the previously missing goal now appears under
the list. You can now add this goal to your Define Goals for the review cycle
Return to the Define Goals Section
10. Review Other Possible Reasons for Missing Goals
In this guide, we demonstrated two example cases for why goals may not appear under the Define Goals section. However,
there can be other reasons as well.
Ensure that:
- The goal cycle selected for the review cycle matches the cycle under which the goals were created.
- The goal type matches the configuration of the review cycle. In this example, we used Goal with Key Result, but in
other cases the goal type could be different.
Carefully verifying these configurations will help identify and resolve most goal visibility issues!